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Recent Tracks
- I'm Gonna Be (500 Miles) by The Proclaimers
- I'm Gonna Be (500 Miles) by The Proclaimers
- I'm Gonna Be (500 Miles) by The Proclaimers
- I'm Gonna Be (500 Miles) by The Proclaimers
- I'm Gonna Be (500 Miles) by The Proclaimers
- No Children by The Mountain Goats
- No Children by The Mountain Goats
- No Children by The Mountain Goats
- No Children by The Mountain Goats
- No Children by The Mountain Goats
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Info
- Trade Practice Analyst at Better Business BureauNonprofit Organization Management | West Palm Beach, Florida Area, USExperience
- Mar 2012 - PresentTrade Practice Analyst / Better Business Bureau
Ensured the integrity of Better Business Bureau by managing the division responsible for overseeing business activity for compliance with Federal Trade Commission and Division Of Advertising regulations
• Responsible for detecting potential rule violations and conducting thorough investigations
• Conducted periodic and high volume business surveillance to maintain market integrity
• Reviewed surveillance reports for potential trade violations and conducted ensuing investigations
• Developed and implemented departmental policies and procedures and investigative techniques which resulted in greater work product efficiency and higher quality investigations
• Comprehensively lead teams conducting investigations throughout the process resulting in the prosecution of fraud and the promotion of market integrity
• Supervised trade analysts by delegating investigations, reviewing daily work product, overseeing investigative procedures and training new employees to produce quality work product
• Extensively communicate compliance policy and trading strategies with Members, Member firms, institutional and retail customers, and industry representatives resulting in adherence to required FTC and governmental regulations
• Prepared and present concise written reports of investigations conducted to senior management and board committees - Oct 2011 - Mar 2012Dispute Resolution Counselor / Better Business Bureau
Investigate the dynamics, benefits, constraints, and essential skills needed in third-party intervention to facilitate a constructive resolution of conflict
• Provided top quality service and effectively communicated with Members and Non-Member Firms to resolve trade discrepancies which resulted in the prevention of significant client monetary loses
• Learned and complied with the standards of ethical conduct in commercial disputes set forth in the Code of Ethics
• Expedited negotiations
• Helped both parties define and understand the issues and each side's interests
• Recognized and rewarded for professional potential and performance by being promoted within 5 months to Trade Practice Analyst - Feb 2011 - Oct 2011Accreditation Specialist / Better Business Bureau
Recruited to apply non-profit experience to help improve retention and generate new members sales
• Answered queries from clients
• Retained records of orders, contracts, licensing, incorporation filing and business tax receipts/occupational license
• Marketed asset, liability and on-line accreditation to small-medium sized business and professional services
• Processed maintenance requests, substituting for manager when needed
• Executed market and customer survey to collect details regarding prospective new members
• Coordinated with region managers for reviewing sales goals and meeting targets
• Responsible for preparation of weekly and monthly sales reports
• Coordinated training activities for new account representatives
• Recognized and rewarded for professional potential and performance by being promoted within 8 months to Dispute Resolution Counselor - 2009 - 2011Shift Supervisor / Darbster Foundation
• Answering telephones, taking messages, responding to inquiries, giving
direction, providing comprehensive clerical support to staff center and owners
• Designed and implemented in store marketing promotions for festivals and events
• Generated top sales by providing education and food pairing suggestions
• Elevated guest satisfaction by investigating and resolving complaints
• Ensured compliance with regulations regarding services and accommodations
• Assured the highest standards of service and quality
• Monitored food preparation methods, portion sizes and presentation
• Process maintenance requests, substituting for manager when needed - 2008 - 2009Bookstore Sales Clerk / Barnes & Noble
• Assisted customers to obtain textbooks, tradebooks and study guides
• Recorded customer purchases on a point-of-sale computer cash register
• Accepted payment by cash, check or charge card ensuring verification of proper
identification according to established procedures
• Placed merchandise and receipt in bag for customer
• Cleaned and displayed merchandise
• Restocked shelves and conducted periodic inventories of merchandise to be ordered
• Maintained inventory records for all text and tradebooks
• Edited and reconciled all purchase orders, receiving reports and invoices
• Assisted in coding and pricing all bookstore merchandise
• Interfaced with customers to handle customer complaints, returns, exchanges and book
buybacks in accordance with established store policy
• Advised customers of the status of books on order and assisted customers in obtaining
new and used books from other sources
• Monitored assigned area for customer shoplifting and notify immediate supervisor
• Maintained assigned area in clean and orderly condition
• Perform other related duties incidental to the work described herein - 2003 - 2008Administrative Assistant / Real Estate Options
• Facilitated contracts between buyers and sellers efficiently
• Established relations with title company representatives to facilitate well-organized
closings
• Researched real estate trends and regional market data to assist clients in
calculating list and offer dollar amounts
• Wrote contracts and presented offers to sellers.
• Worked with other real estate professionals to facilitate negotiations between buyers
and sellers
• Represented clients with a high level of professionalism offering the best customer
service in the industry
• Organized special events, travel arrangements, itineraries for upper management
• Filed and retrieved corporate documents, records, and reports
• Performed general office duties such as ordering supplies and maintaining records
systems - 1997 - 2003Assistant Store Manager / Turtles Music & DVD
• Interface directly with customers to provide assistance and resolve problems
• Supervised product inventory; verify quantity and quality of products received
• Handled scheduling of employees and related personnel issues
• Managed front cashiers in areas of monies handling, voids, shift breaks and customer service
• Received stock and verified contents
• Priced, tagged and sorted merchandise
• Assisted with development and maintenance of database of artists’ merchandise
• Set-up and maintained in-store displays
• Customer service duties
Additional Information-
Websites:
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Honors:Received the honors of Top Enforcer by Council of Better Business Bureau for protection of trademark rights in September, 2012.
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Tweets
- There. All packed. https://t.co/PgOGxyr0Sl
- In many ways America is better than my homeland. For instance, I currently have plenty of toilet paper.May 16, 13 from web Reply, Retweet, Favorite
- Also, the original LoZ is so much harder than I remember. Maybe I was just smarter when I was six.May 15, 13 from web Reply, Retweet, Favorite
- @the_louse I didn't get anything in real life done but I did find the blue ring so...
- Annddd so do my legs because I was sitting funny.May 15, 13 from web Reply, Retweet, Favorite
- I've seriously been playing for the last three hours. My wrists hurt! My thumbs hurt!May 15, 13 from web Reply, Retweet, Favorite
- Instead of packing I played Legend of Zelda. Instead of playing Legend of Zelda @the_louse started packing. Must be Freaky Friday?May 15, 13 from web Reply, Retweet, Favorite
- It's a secret to everybody.
- ALERT ALERT TRADER JOE'S COMING TO PALM BEACH GARDENS OMGMay 14, 13 from web Reply, Retweet, Favorite
- @iamkelleeeee Literally on the other side of the state. I'm in West Palm Beach.
- Should I wear tights today? Nah! These tattoos were expensive so I might as well show them off.
- lets call eachother cute and dismantle all the institutionsMay 14, 13 from web Reply, Retweet, Favorite
- Oh dear, I don't think I'll ever be sick enough to need a poop transplant.May 13, 13 from web Reply, Retweet, Favorite
- @iamkelleeeee You're coming to Florida?! But I don't have any time to clean this place up! 😱
- I just won my first game of Munchkin! This is living.
- He was a cute little old man pug and he snorted.
- There was a pug in the office! I petted a pug!
- Ow.Ow my head. I have a sleepiness headache and it’s really horrible. :(May 09, 13 from web Reply, Retweet, Favorite
- I come from the land of Faraway. Faraway is a place now.
- Please do not send notes that may make others uncomfortable. #SwapNote https://t.co/6KLCO4rjte
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